Success Stories: See the Transformations for Yourself

Our clients come to us with outdated, frustrating bathrooms—and leave with stunning, spa-like retreats. But don’t just take our word for it. See what homeowners just like you are saying about their remodeling experience!

Case Study: From Bathroom Disaster to a Durable, Designer Retreat

Tiffanie had been living in her newly constructed Church Hill, Richmond home for five years when things started to unravel—literally. What began as a few loose tiles turned into a full-blown bathroom failure. The wall tiles were crooked and popped out in different directions, grout lines were inconsistent and cracking, and her mosaic shower floor had gone soft underfoot. Walking on it felt like stepping on a sponge. The grout had completely broken down in places, exposing the cavities underneath. To make things worse, the glass shower partitions had started sagging off their hinges and clanged together with every movement.

“I expected some wear over time,” Tiffanie told us, “but I didn’t expect the whole bathroom to start falling apart.”

When she reached out, she was frustrated and unsure if it could even be fixed without ripping everything out. During our initial walkthrough, it was clear the original tile work had been rushed and poorly executed—but the full extent of the damage didn’t reveal itself until we started removing tile from the walls and floor.

We gave her a rough estimate upfront, making sure she understood there might be some surprises as we dug in. While we expected the material costs might shift, we were clear that the labor would need to be extensive to correct all the issues. And that’s exactly what unfolded.

Behind the mosaic floor, we discovered a styrofoam underlayment meant for large-format tile, not small mosaic. The uneven weight distribution had caused the floor to sag and flex, breaking down the grout and loosening the tiles. Worse still, the waterproofing had been brushed on rather than properly layered, and the shower pan was built without a solid, leveled concrete base.

In the walls, regular sheetrock had been used instead of cement board—completely unfit for a wet zone like a shower. And the sagging glass? The framing behind the walls had never been reinforced to support the weight of the partitions, causing them to slowly pull the wall inward along with the tile, stressing the structure and distorting the alignment over time.

We rebuilt everything from the studs out: proper waterproofing, cement board installation, a hand-poured and leveled concrete shower pan, and reinforced framing for the heavy glass doors. Each tile was hand-set and leveled for perfect alignment, and we sealed it all with long-lasting grout and caulk built for wet environments.

Now, Tiffanie’s bathroom is what it always should have been—solid, sleek, and built to last.

Case Study: From Outdated & Cramped to a Stunning Spa-Like Retreat

The Langfords, a busy professional couple juggling demanding careers and a growing family, had been living with an outdated master bathroom that felt more frustrating than functional. The space was small, dark, and poorly laid out, with worn-out features, grimy tiles, and lighting that made every morning feel like a chore. Their biggest hesitation in tackling the renovation? Stories they’d heard about remodels dragging on for months, blowing past budgets, and turning into full-blown disasters.

They had reached their limit. What they truly wanted was a bright, modern space with better storage, spa-level comfort, and a layout that actually worked for their daily routines. But they also needed peace of mind that the project wouldn’t disrupt their lives for months or spiral out of control financially.

That’s where we came in. We handled everything—from design to completion—with a full-service approach that gave the Langfords back their time and delivered the luxurious retreat they had been dreaming about. We removed the oversized tub and replaced it with a frameless glass walk-in shower complete with a rainfall head, body jets, and a built-in bench. We installed large-format porcelain tile with flawless alignment for a sleek, high-end finish. To bring in storage and style, we added a floating double vanity with soft-close drawers and in-shower niches. We enhanced the atmosphere with backlit LED mirrors, dimmable smart lighting, and under-cabinet illumination. And for that extra touch of daily luxury, we added heated floors and upgraded the waterproofing and ventilation for long-term durability.

The results speak for themselves. The entire remodel was completed in just two weeks, right on schedule and within budget. What was once a source of daily frustration is now the most loved room in their home—a bright, calming, and clutter-free retreat that feels like a high-end spa. Not only did the project increase their home’s value, it also transformed their mornings into something they actually enjoy.